Two balances, two purposes. Here's how the wallet and VaultCoins fit together.
USD wallet
Real money balance you can use at checkout instead of a card. Funded by refunds, credits, or manual top-ups from a card. Cash out any USD wallet balance from Settings → Wallet → Cash out (Stripe payout, 2–3 days).
VaultCoins
Platform virtual currency for stickers, Super Chats, and giveaways. Buy in bundles (1,000 / 5,000 / 15,000) at Settings → Wallet → VaultCoins. Bonus coins scale with bundle size.
How coins are earned
Loyalty program: 1 coin per $1 spent, 2× on Premier sellers, 5× during limited launch events. Referrals: 500 coins when a friend makes their first purchase. Daily-streak: escalating rewards for consecutive-day check-ins.
Are VaultCoins refundable?
Unused coins are refundable within 7 days of purchase, minus any earned bonus coins. After 7 days, coins are non-refundable but never expire.
Wallet safety
Enable 2FA (Settings → Security). Cash-outs require re-entering your password. We'll email + push every wallet movement so unusual activity is instantly visible.
Business use
Sellers can NOT pay themselves in VaultCoins. All seller earnings settle in USD via Stripe Connect. Coins earned on your streams as a viewer are yours to spend or refund like any buyer.